0118 937 5429
0118 937 5429
When a place is offered for any extended services within the nursery an offer letter and a ‘parent carer’ handbook will be sent out. It is a requirement that the agreement be signed and a deposit totalling 1 week’s fees of the sessions offered are paid before a place can be confirmed. This deposit will be deducted from the child’s final invoice but is non-refundable if you decide not to take up your place.
Fees are payable for public holidays and for three inset days per year. You will be given at least 1 calendar months’ notice of any planned closure.
Refunds cannot be given for non-attendance, family holidays, sickness or other reasons, as our staffing costs are incurred whether your child attends or not.
A 10% discount is made on the lower invoice when two or more siblings are attending the setting on an all year round contract at the same time.
Invoices are produced on the 1st of each month and payment is required by the 14th of each month. We understand that for some families it may be difficult to make one large payment for the month, in these circumstances families may pay weekly in advance of their sessions.
Any extended or additional sessions to those booked will need to be requested and will be charged at the stated fees rate for that session.
Caversham Nursery require four weeks written noticed to be handed to the office, for:
Cancelling a child’s place
Reducing the hours attended
Change in Circumstances.
Caversham Nursery understand people circumstance do change. In such instances, the management team and board of governors will always consider any appeals for approval. For example;
Increasing the hours of the attendee in an emergency. Subject to a 10% charge.
Nursery Closure due to Health and Safety Reasons
Should the nursery need to close due to health and safety reasons fees will be chargeable to parents for up to 3 days. This is due to the nursery having to continue to make its own usual payments.
If fees are not received as agreed the following procedure will be followed:
There will be an additional charge of 10% on emergency take up of extended services for over 3s who are not accessing extended hours under a contract and
To be reviewed: September 2020